Reception of Complaints and Reports

To file complaints and reports, please consider the following:

Contact Information: Provide your email address or phone number so we can contact you to gather more specific information about your submitted complaint or report.
Name of the Person or Entity Being Reported.
Details: Let us know how, when, and where the events you wish to report took place.
Additional Documentation: If you have any supporting documents, please attach them in the appropriate section.

Reception of Complaints and Reports

"*" señala los campos obligatorios

Instructions: Fill out the following form as applicable.

Is your report anonymous?*

Yes

Hidden

Fecha en la que se presenta la denuncia*

Folio

Are you a Mexican citizen?*

Do you live abroad?*

Are you a Mexican-US Border Resident?*

Are you an employee of the National Customs Agency of Mexico (ANAM)?*

Description of Events:*

Señale el motivo de su queja o denuncia:*

Date of the Events

Date of the Events*

If you know the time, please indicate it:

Customs Office or Area Where the Events Occurred*

Please, specify the location where the events took place*

Could you indicate which one?*

Could you provide his/her/its name?*

Indicate the type of procedure or service you were attempting to carry out when the events happened:*

Information About the Public Servant or Customs Agency Being Reported

Do you know the name of the public servant/official or customs agency?*

Name*

Name Surname

RFC

Puesto o Cargo*

En caso de no contar con el nombre, señale la descripción física del servidor público*

Additional Information

If you have any additional documentation, please enclose it

Suelta archivos aquí o

Tipos de archivos aceptados: pdf, Tamaño máximo de archivo: 20 MB.

Contact Information

Name*

Name Surname

Email Address*

Enter an email address Confirm email

RFC

Number 1*

Number 2

FAQs

How can I file a complaint or report?

Through the “Complaint and Report Reception Form” presented to the National Customs Agency of Mexico (ANAM), providing the requested information in the form. Once the complaint or report is registered, a reference number will be generated.

Who can submit a complaint or report?

Any person or citizen, as an individual or a legal entity

What are the steps to follow?

Click on “Submit Online.”
Fill out the form.
Provide a specific contact method.
Register your complaint or report.
Receive a reference number.

What are the service channels?

denuncias@anam.gob.mx

In accordance with the provisions of Article 113, Section I, and where applicable, Sections II and III of the Federal Law on Transparency and Access to Public Information, as well as Article 69 of the Federal Tax Code, the National Customs Agency of Mexico warns you that the provided information through this form will be considered confidential and will not be shared with any third party.

Legal Grounds

Political Constitution of the United Mexican States, Article 8.
Federal Tax Code, Article 69.
Federal Law on Transparency and Access to Public Information, Article 113, Section I, and, where applicable, Sections II and III.
General Law on Protection of Personal Data Held by Obligated Parties.
Internal Code, National Customs Agency of Mexico, Article 33, Sections I, III, IV, V, VI, VII, VIII, XII, and XXV.